I need to reschedule/cancel a cleaning, what do I do?

If you need to reschedule or cancel your cleaning appointment, please do so on the scheduling tool if you reserved a spot there. If not, please contact us as soon as possible at 703-980-3113. This will allow us to find a more convenient time for your appointment or cancel it altogether if necessary. We understand that unforeseen events can arise, and we want to make sure that your cleaning experience is as smooth and hassle-free as possible.

I don’t see my city under “Areas We Serve” does that mean I can’t get my house cleaned with Teresa’s Total Cleaning?

While our listed service area is a reference for the areas we typically clean, we may still be able to provide cleaning services for your home depending on its location. Please contact us by phone or email to inquire about our availability for your specific address. We will do our best to accommodate your request and provide a high-quality cleaning service for your home. Thank you for considering us for your cleaning needs.

How do I pay for my service?

You can pay for your cleaning service after we provide you with a quote and complete the cleaning. We accept a variety of payment methods, including popular peer-to-peer (P2P) apps such as Zelle, Venmo, and Apple Pay. We also accept cash payments. Thank you for choosing us for your cleaning needs. Please don't hesitate to contact us if you have any questions or concerns.

What cleaning supplies are used?

At our company, we strive to use only the best and most reputable cleaning brands, such as Lysol and Clorox, to ensure the highest quality of cleaning for our clients. However, if you prefer that we use your own cleaning supplies, please let us know before your appointment so that we can accommodate your request. We are dedicated to providing personalized, high-quality cleaning services, and we will do our best to ensure that your needs are met.

Do you provide all the necessary cleaning supplies and equipment, or do I need to provide anything?

For all our cleaning services, we provide all the necessary cleaning supplies and equipment. This means that you don't have to worry about a thing - just sit back and relax while we take care of the cleaning for you. However, if you prefer that we use a specific piece of equipment that you own instead of ours, we will be happy to accommodate your request. Just let us know before the cleaning so that we can make the necessary arrangements.

Can I schedule recurring cleaning services?

Yes, we offer recurring cleaning services and often provide discounts for regular customers. Please contact us by phone for more information about our pricing for recurring cleaning services. We are happy to discuss your specific needs and preferences and provide a personalized quote.

What is your process for hiring and training cleaners?

At our company, we have a strict hiring and training process to ensure that all of our cleaners are qualified and capable of providing high-quality services. Our founder, who has over 30 years of cleaning experience, personally screens and trains all of our cleaners to ensure that they meet our standards. We take pride in our team of cleaners and are confident in their ability to provide exceptional cleaning services for our clients.